One of my tech support co-workers told me yesterday that Motorola released
some new code for the SM56 that fixes problems when connecting to an ISP
with PM3s. You may already have heard that but I thought I'd mention it.
A new cusomter with an SM56 couldn't connect at all so we had her upgrade
the modem using an AOL connection she still had. As a result she was able
to connect to us but only at 14.4k Never-the-less she was happy because
she didn't have to use AOL anymore.
Bill Dunn
VCI
At 01:55 PM 5/12/99 -0600, you wrote:
>may be able to fix this, and they may not, but it's worth a try. In
>fact from my home phone line the Motorola SM56 still doesn't work. It
>works great from my office line, and from a lot of other lines I've
>tried, but it won't work from my home line--it just does a never-ending
>handshake, and eventually the PPP client times out. During the beta, I
>think Lucent found my case interesting because I happen to have a crappy
>line, that really has an uncanny ability to break modems. They did
>everything they could to make the SM56 connect on this line, but in the
>end they weren't able to get it to happen. However, I have several
>other modems that connect without problems from this line, albeit at low
>speeds (28.8-31.2). Also, if I force the SM56 to V.34 with an init
>string, it works fine on this line. Of course, I don't see Lucent as
>the problem here--I think it's a case of Motorola building a crappy
>modem that can't handle crappy phone lines.
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