Gabriel
On Thu, 13 May 1999, Kevin Hemenway wrote:
> This is something funny. Customer is using a NT 4.0 machine from Dell,
> networked to two other machines. The modem installed is listed as a
> USRobotics 56k Voice Win (on Com 2). Yesterday, he connected up to our pm3
> running the latest code base at 2400 speed.
>
> Subsequent connects followed the same pattern. Initially, I had him talk to
> Dell to see that his modem was installed correctly. Dell, after spending an
> hour on the phone with him, reported everything was fine, installed
> correctly, and so forth.
>
> Today, when we touched base again, I verified the settings myself - within
> the Modem Control Panel, things seem to be working just fine. So, I started
> to run through some ATI's on him. Does anyone have any knowledge of this?
>
> I should also note that when he is connected up to our POTS lines, he is
> getting 28.8 speeds. What follows are the ATIs suggested by Livingston for
> them to help with modem support
> (http://www.livingston.com/tech/technotes/300/300013.html)
>
> ati0
> 5601
>
> OK
> ati11
> U.S. Robotics 56K Voice Win Link Diagnostics...
>
> Modulation Unknown Speed
> Carrier Freq (Hz)
> Symbol Rate
> Trellis Code
> Nonlinear Encoding
> Precoding
> Shaping
> Preemphasis (-dB)
> Recv/Xmit Level (-dBm)
> SNR (dB)
> Near Echo Loss (dB)
> Far Echo Loss (dB)
> Roundtrip Delay (msec)
> Status
>
> OK
> ati3
> U.S. Robotics 56K Voice Win RS Rev. 1.00.013
>
> OK
> ati6
> U.S. Robotics 56K Voice Win Link Diagnostics...
>
> Chars sent 0 Chars Received 0
> Chars lost 0
> Octets sent 0 Octets Received 0
> Blocks sent 0 Blocks Received 0
> Blocks resent 0
>
> Retrains Requested 0 Retrains Granted 0
> REJs Received 0 Blers 0
> Link Timeouts 0 Link Naks 0
>
> Data Compression NONE
> Equalization Long
> Fallback Disabled
> Last Call 00:00:00
>
> No Connection
> OK
> ati7
> U.S. Robotics 56K Voice Win Configuration Profile...
>
> Product type US/Canada Internal
> Product ID 83297400
> Options V32bis,V.34+,x2,V.90,V.80
> Fax Options Class 1/Class 2.0
> Line Options Distinctive Ring,Caller ID
> Voice Options Speakerphone,TAD
> DSP Freq 34.0Mhz
> DSP Ram 32k
>
> VXD date 10/20/98
> VXD rev 1.00.013
>
> OK
>
>
> Kevin Hemenway
> ---------------------------------------------------------------------
> Total Net NH, LLC EMAIL: <info@totalnetnh.net>
> 15 Pleasant St., Suite 11 WEBSITE: <http://www.totalnetnh.net/>
> Concord, NH 03301 HELP: <http://www.totalnetnh.net/tech/>
> (603) 225-8422 SEARCH: <http://www.altavista.com/>
> ---------------------------------------------------------------------
>
>
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> To unsubscribe, email 'majordomo@livingston.com' with
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>
///////////////////////////////////////////////////////////////////////////////
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Gabriel Mark Mains SouthWind Internet Access, Inc.
SouthWind Technical Support 120 S. Market Suite 330
316-263-7963
Tech: What version of windows are you using?
Customer: Microsoft Windows 2000 Beta 3 Release Candidate 0 Build 1946
Tech: AARRAAGGHH!!!! (Click)
Customer: Hello??? Anyone there???
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