Check all DUN settings on customer's computer 1st
Get the phone company to diagnose the customer's phone line quality
Try commas=20
Try INIT strings
Try upgrading the customer's modem firmware.
I have found that if the customer's DUN settings are correct, and the =
phone company says that there is no problem with the customer's phone =
line, usually the best solution for us has been to upgrade the =
customer's modem's firmware.
Finally, one thing that really helped us was to get another brand of =
access server to "complement" the PM3. Some users who have trouble =
connecting to the PM3 can get a good connection to a different brand of =
access server. For example, we bought a Cisco AS5200 to complement our =
PM3 and have been happy with the investment.
Regards,
Adam
-----Original Message-----
From: Jonathan Baldwin <jbaldwin@accessky.net>
To: Modems Portmaster <portmaster-modems@livingston.com>
Date: Friday, May 28, 1999 8:44 AM
Subject: (PMOD) Commas
I'm new to the list and am not primarily a techie, but I'm learning a =
bit as
I read.
Often I notice folks mentioning the addition of commas and other little
tricks to help with problems.
I would welcome general suggestions from list members, so I can make a =
list
of "things to try" when users are having problems getting connections.
Thanks in advance for any help you can give.
Jonathan Baldwin
Access Kentucky
jbaldwin@accessky.net
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-modems' in the body of the message.
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-modems' in the body of the message.