>We have discovered a USR Winmodem issue. We are working to resolve this
>issue.
For the sake of this list, can someone explain to me just what this issue
is in the most technical terms possible? I would like to know so I can
explain to management just what's going on. When we see between 2-4 refunds
a week due to new customers with modem related issues, they want
explanations. I'm sure all of you can understand that.
I am hearing time and time again from the connection support staff,
"So-and-So didn't work on the PM3's so we put them on the USR Total Control
box and they work fine." .. This is really something that I don't want to
hear.
The big question is, what is the Total Control box doing that the PM3's
are not? I do see discrepencies in the connection statistic reports that
the USR modems use. Differences in constellation patterns and trellis
encoding and so forth. The question is.. why?
All of our PM3's (All 90 of them) are running ComOS 3.8.2c2 and I have
heard from the connection support staff that it's fixed some SM56 and GVC
problems and that's wonderfull. If a Lucent Modem Code Engineer stops by
Calgary I'll pay for his lunch. I believe that PM3's are a rock-solid and
stable product and I will continue to recommend them.
I have talked to 3Com about the problem already and their technical
support staff say they are aware of it. That's all I can do.
I'm ranting a bit here because I'm going to go into a Wednesday meeting
and say "There are issues with Winmodems" and that's it. Can anyone fill me
in here so I don't end up sounding like a dope?
Thanks.
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Bud Bennett CADVision Development Corporation
bennetb@cadvision.com Suite 1810, 300 5th Avenue S.W.
Internal Systems, Calgary, AB, Canada T2P 3C4
Modem Network Administrator Phone: (403) 777-1300
http://www.cadvision.com Fax: (403) 777-1319
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