I have found that our problems break down this way:
80% of the time, the connection problems we have are people with POS modems.
The other 20% are line related.
of that 20%, 30% have to do with distance(we are rural, have some people
40K+ feet from their nearest switch).
the rest of the time they have a short somewhere in their house. This
causes even good modems to not negotiate proper connections.
What we have them do is plug into their de-marc, and unplug their house.
This tests the wiring from the Telco to them. If the problem keeps
happening, and they don't have a POS modem, we generally cut their pair and
remove any bridge taps on their line. If it is a POS, we try to help them
as much as we can, but sometimes tell them it is out of our hands, we have
done everything we can.
On Thursday, July 22, 1999 3:24 PM Ted Bogeman wrote
> To: pm modem
> Subject: Re: (PMOD) Line Testing
>
>
> The problem with the telco is they use their laptop with 9600
> modem and if that
> connects then they say the line is fine. Fine for who??
>
Unfortunately we are running over a network that was designed voice, not
data. Most Telco's will only guarantee 9600 bps, so their is not much that
you can do.
/--------------------------------------------\
| Patrick Muldoon Patrick@midtel.net |
| Network Administrator Internet Specialist |
| Midtel.net |
| Voice: (518)827-5211 Fax: (518)827-7903 |
\--------------------------------------------/
You know you're a redneck Jedi if: You consider your lightsaber the best
bugzapper yet invented
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