But if in a private email you decided to take actions within the Livingston=
Sales Organization in order to get the situation corrected. I whole=
heartedly believe in the Livingston Product Lines and the people who have=
dedicated the time to not only design, manufacture and support this=
product. Customers are always treated with the utmost respect at=
Livingston. That is what their customer service and support staff is=
based. In my time as a support engineer and troubleshooter, Livingston has=
gathered the best of the best. Name another company out there that offers=
Lifetime support of the product for FREE and FREE Updates.. There isn't=
any other company that offers that kind of service. Megazone is one of the=
most energetic and talented individuals I have seen manage a majordomo list=
this size. Megazone not only maintains this list but several of the lists=
that Livingston Enterprises has. This man should be rewarded not=
reprimanded. Everyone at Livingston Enterprises exceeds the level of=
customer service that most other hardware or software companies can barely=
fathom or state.
/mark teicher
At 08:15 PM 6/19/97 -0500, Michael Brennen wrote:
>
>> This Megazone twit has definitely sent me in Ascend's direction... and
>> anyone else I can think of who might ask me for a recommendation on a
>> Livingston product. Not really my idea of support. Does Livingston
>> really pay this guy?=20
>>=20
>> Steve
>> President
>> AracNet
>
>Notice the CC: list on this post. This has gotten out of hand rather
>quickly, and it won't be resolved from within the list.=20
>
>I have no qualm with Livingston, because I don't judge their products by
>the actions of one individual. Rather, by informing Livingston management
>of the issues, I suspect the problems will be corrected rather soon. I
>just took steps toward that in private email.=20
>
>PLEASE NOTE WELL: I'm not out to see anyone fired, and I mean that quite
>seriously. That might be the wrong answer altogether and can lead to a
>perverted sense of justice. My interest is in seeing people treated with
>courtesy and respect.=20
>
>If you like the product, stay with it, and work to get the real problem
>corrected.=20
>
> Michael Brennen
> President, FishNet(sm), Inc.
> Internet Hosting and Presence Consulting
> http://www.fni.com/ (972) 783-2553
>
>
>
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<center>'Turn on, Boot Up, Jack in'=20
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