> This isn't a PM problem (then I could just yell at MegaZone for a while
> about it), but a user problem. With a total lack of a good place to talk
> about this, I chose here.
Subscribe to inet-access@earth.com .
> I have a user that is sending unsolicited Email from our system. Which I
> think is pretty shitty. I know I can't stop him (other than jerking his
> Email account), but I have talked to him about "I don't give a damn who
> you send it to, I just don't want the whining about it to me". He
> agreed.
Why not jerk his account? It will be painfully obvious to the net where
he's getting his feed, and when he ignores the complaints, you'll get them
in spades. Plus, other spammers will view you as a spam-friendly site,
and before you know it much of the rest of the net will dump mail from
your site into the bit-bucket, and/or start complaining to _your_
provider.
Pull the plug on the spammer. It isn't worth keeping him.
> I talked to him about adding a mail server of sorts to his system (he's
> on a standard unlimited 28.8k account, spends on average about 2 hours a
> day online) so it would have HIS domain, and his spam wouldn't have
> intrastar's fingerprints all over it.
It does, and will, have your fingerprints all over it. It isn't worth the
$20 per month or so. Pull the plug.
> So what can I do? I know you all just LOVE the idea of some jerk sending
> direct mail, but he already told me he'll do it though me, or another
> ISP, and I'd like to get what I can out of him before he wakes up and
> figures out that the internet is NOT his personal advertising heaven.
Encourage him to go to another ISP. Send him to your worst competitor.
You _don't_ want this customer. Really, you don't.
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