Re: NO multiple logins !! Livingston won't listen

Matthew N. Dodd (winter@jurai.net)
Wed, 26 Jun 1996 10:26:15 -0500 (CDT)

On Wed, 26 Jun 1996 patrick@value.net wrote:
> You know, comments like this are worse than useless. Because a customer
> asks a company to make their life easier by including a time and trouble
> saving feature, that does not make them "lusers." It is generally the
> function of most companies to make their customers lives easier.
>
> Easier life = happy customer.
>
> I am glad I don't do business with your company, if your views are
> representitive of your company's with respect to customer service.

An ISP should make life easier for it's customers. We're here to answer
the stupid questions, teach people how to double-click, and explain to
them what a URL is.

That doesn't mean I can turn around and expect the same thing from my
hardware solution provider. Was this feature promised as part of the
hardware/software when you purchased your Portmaster? I know I downloaded
the radiusd sourcecode and looked it over before I purchased my first
Portmaster. I knew exactly what I was getting, and at no time was I ever
compelled to pester Livingston for any of the changes I felt were
necessary for my use of their product in my enviornment. We all should
have got into this business with our eyes open and all this bitching about
something that would be 'nice' to have is really pointless, when:

1. You've got the source for radius, and can fix it yourself.
2. There are 2 or 3 other radius implementations that will do what you're
asking for.
3. Its probably in the works anyway.

Expecting Livingston to solve all of your problems, and make you breakfast
every morning isn't a realistic position to have. As much as this issue
has been discussed before, you would think that everyone would realize that
this feature is probably on their List of Things to Do(tm), and has been
for some time. Gryphon posted a good summary of why this feature may take
some time to implement, and I think his summary of the situation was right
on the money.

I don't feel bad about bitching for features that I can't add myself like,
OSPF (and if we had the sourcecode to ComOS, someone would have added it
already. *grin*) but when people whine and moan about something that they
are in a position to fix themselves, it just sets me off.

Patrick, I respect your opinions, but I think you missed the point of my
reply. (that or I wasn't very clear, which is quite possible.)

Have a good one.

| Matthew N. Dodd | winter@jurai.net | http://www.jurai.net/~winter |
| Technical Manager | mdodd@intersurf.net | http://www.intersurf.net |
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