>
> Well, I have mail from a higher-up VP type person at Livingston, promising
> OSPF in '95, which is one of the reasons we chose livingston, and it's
> still not out.
>
> When it comes to dealing with any vendor, it's a crapshoot. One person
> will have great success, the next will regret it.
>
> I am still amazed that they haven't dropped a couple bucks on an email
> support tracking system, god knows there's enough of them out there. I
> have 2 email's to support@livingston.com, that appear to have disappeared.
> A question I sent in in something like January was answered in a flurry of
> mail in April.
I have experienced this also. No acknowledgement, nothing.
Heck, I could suggest a good free e-mail support tracking system, after
having just finished hacking one I got to suit my needs.
> I'm a firm believer in email support, and I hate the phone-tag game, but I
> fold on Livingston. Now I call with every little question and open a
> ticket, because that's the only accountability that there is, given a
> shoddy email support tracking system (Not that the support via email isn't
> good, just that the tracking isn't so good).
I think the reason we haven't seen something along these lines is that
historically, Livingston's support department has been understaffed. It
is my understanding that this should no longer be true, and if it isn't
an e-mail support system would seem to have the ability to make everyones
life easier.
> Oh well, I would like to see no multiple login stuff. Livingston
> advertises on their page that they sell products to what, 1700 ISP's? I
> don't ever recall seeing any kind of direct-mail from Livingston asking me
> what I need.
Why would they? I thought that was the responsibility of the shopper: To
find the product that most closely fits your needs, and if applicable, a
vendor willing to work with you.
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Patrick Greenwell (510) 943-5769 voice
Systems Administrator (510) 210-2000 modem
Value Net, Inc. (510) 943-1708 fax
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