> First - the issue was an open issue with Carry. Support WILL IGNORE THEM.
I CC'ed SUPPORT. I KNOW SUPPORT WILL IGNORE THEM. THEY HAVE IGNORED
*EVERY* DAMN MESSAGE I HAVE *EVER* SENT IN THE PAST 1-1/2 years.
> We DO NOT get involved in open cases being worked on by field techs. Since
> it was an open issue with a field tech who was already involved with it
> support will delete it unacknowledged. It is not our issue to work on.
And that is a PISS POOR way to handle it. How the hell am I supposed to
know YOUR support policies and that my mail to SUPPORT is subject to be
summarily ignored? Can't support take 30 seconds out of their day to email
me something to that effect?
> This is nothing new, it has been that way at least for the past year. That
> is what I did when I was doing email starting last September. It is stupid
> to have support try to jump into the middle of an issue when they haven't
> been working on it and there is already someone else working on it.
> The problem is that Cary didn't respond then - and he is not a support
> engineer so accusing support is wrong.
And I am supposed to know this....how?
> The fact that Cary didn't respond is not ok, but that is another issue. I
> don't know why - only Cary would know that.
>
> >> From: patrick@value.net
> >> To: bri@whitestone.com
>
> 1. You sent it to his private home domain and not to his work account.
> 2. His home email is not considered a valid way to contact him about
> Livingston issues.
"Yeah, when I get mail from customers to my personal account, I
just ignore them." Awesome way to handle it.
> 3. He wiped out his email at one point during an upgrade. Since it isn't
> supposed to be used for things like this it wasn't a concern.
Gee, in the last message, it was "I never emailed him."
> You made a blanket accusation about support email when this doesn't even
> concern support email.
I cc'ed support. I received 0 response from support because somehow I am
supposed to know who is a field tech, and who is support. I am not
"accusing" support of anything. I emailed them, I received no response.
That is fact.
/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
Patrick Greenwell (510) 943-5769 voice
Systems Administrator (510) 210-2000 modem
Value Net, Inc. (510) 943-1708 fax
\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/