If you haven't done so, call their support number.
Paul Schaller
On Mon, 21 Oct 1996, "Rob Poland" <poland@nambu.uem.mz> wrote:
>> From: MegaZone <megazone@livingston.com>
>> Date: Thu, 10 Oct 1996 10:23:21 -0700 (PDT)
>> Subject: Re: PM2e expansion card upgrade problem (fwd)
>>
>> Once upon a time Rob Poland shaped the electrons to say...
>> >I tried all three suggestions; the cards came with one ribbon cable
>> >each with those I tried all combinations; one card, two cards, I
>> >can't get it to work. I tried e-mailing support, but this also
>> >doesn't seems to work (no reply from them yet!).
>>
>> Support requests come in waves, so response time varies. Right now
>> we're getting more than average, a couple of weeks ago it was quiet.
>> It just seems to work that way.
>>
>> I would work on this with support, it is going to have to have some
>> real troubleshooting done. More than I can do on the list, and I
>> don't handle support (and I'm leaving for a week for the Boston
>> show, so it isn't a good time to get involved in anything).
>>
>> - -MZ
>> Livingston Enterprises - Chair, Department of Interstitial Affairs
>
>Well 11 days later still no reply from Livingston, they must have a
>big "request wave" at there side :-(
>
>So I did the real troubleshooting myself:
>
>The chips on U34 and U38 on the motherboard indicate that we have an
>old PM2E main board. "25 MHz" is printed in the chip directly above
>the CPU. Livingston has upgraded the new PM2E main board to 33 MHz and
>uses new chips on U34/U38.
>
>The chips on U34/U38 on the expansion boards indicate that we have
>received the latest revision extension boards.
>
>I try to mix an old revision main board with two new revision
>extension boards. This doesn't work. My question now is if there are
>expansion boards available for my old motherboard?
>
>I was suggested to upgrade to a new main board (33 MHz, U34=F244,
>U38=LS32). Then our extension boards would work OK.
>
>Can somebody inform me what's the best deal; upgrade with old
>expansion cards (are they still available?) or buy a new motherboard,
>or maybe leave the PM2E and buy a PM25. I just need analogue dial-up
>capability.
>
>Regards, Rob Poland
>
>