Re: Support email turnaround times

patrick@value.net
Thu, 31 Oct 1996 08:42:11 -0800 (PST)

On Thu, 31 Oct 1996, Chris B. Wilson wrote:

> On Thu, 31 Oct 1996, Scott Priddell wrote:
>
> > I agree, I have sent the same message twice to support@livingston and I
> > still have not received a response.
> >
> > I have clients which are waiting for solutions.
>
> If you're waiting on a solution, why haven't you called the technical
> support line and opened a ticket with the appropriate priority?

In a business such as this, email should be treated with the same priority
as a phone call.

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Patrick Greenwell (510) 943-5769 voice
Systems Administrator (510) 210-2000 modem
Value Net, Inc. (510) 943-1708 fax
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