The terminate cause code from ComOS was of *great* help during that
dilemna.
Ours was a telco problem. Have you just noticed these dropped connections
now because of the ComOS disconnect codes or have you just started
receiving queries about dropped calls. Also note that, script login PPP
sessions will generate Carrier loss messages.
Hope that helps.
Regards,
Turnando Fuad
NSNet
On Fri, 6 Dec 1996, Michael Krause wrote:
>
> I seem to have a difficult-to-trace problem concerning users getting
> disconnected from our ISP. I am running RADIUS 2.0, ComOS 3.3.3, all on
> Portmaster 2e-30s running with four types of modems:
> USR Sportster 28.8 (non 33.6)
> Microcom QX Deskporte R Modem, firmware rev 3.3
> Motorola 3400 Lifestyle
> USR MP/16 + MP/8
>
> Has anyone else had problems with random disconnects amongst customers with
> that above equipment? Everything is in mass quantities (totalling about 400
> modems), but is very well cooled and racked in an organized manner.
>
> I did a disconnect acct-terminate-cause analysis on all of my 20+
> portmasters and found that the lost-carrier cause usually is about 1/3rd of
> all reasons for disconnect. Is this normal amongst most ISPs? I then
> look at my disconnect causes on ISDN lines, and find that instead of 1/3
> lost-carrier is at about 1/8th of all causes. ISDN lines obviously are
> usually quite a bit more reliable than analog.
>
> Any ideas, opinions?
>
> Can you please share your analysises ....
>
> Use the following to display your disconnect causes:
> cat detail | grep Acct-Terminate-Cause | sort | uniq -c
>