Re: Livingston support??

Dan Struthers (dstruth@bserv.com)
Thu, 1 May 1997 10:59:01 -0400

I have made excactly 3 calls to Livingston tech support in two years. Each
time response has been within 3 hours. As well, the techs have been
extremely knowedgeable and very willing to keep with the problem till they
track it down. I have nothing but praise for them.

>Does it usually take everyone else on this list 4 to 6 weeks to get
>a tech support call back from livingston? Cisco is from 10 minutes
>to 2 hours.. Guess I'll be getting AS5200's instead of pm3's They
>may cost a little more but at least they call you back.
>
>Are they too busy? or do they just not have any answers?
>
>-Scott
>
>
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Dan Struthers

The solution to any problem lies in its proper definition.
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