Re: log problem

Derric Scott (dtscott@scott.net)
Sat, 3 May 1997 10:38:18 -0500 (CDT)

One possible explanations that the modem on YOUR end is staying off-hook
while he has disconnected. The modem didn't get disconnect info from
the telco switch or still thinks it is connect for some other reason. I've
seen this frequently with the "less expensive/comsumer" modem types (PPI
specificially), but I've never seen it with a professional class (Courier)
modem.

If it is the above, then it isn't a Portmaster problem, but a modem/telco
problem.

Later.

Derric

> I have a problem on logging system of connection time. One of my customers
> claimed he overcharged. He said, Even he disconnected the modem line,
> the log showing he still on the line. He said when he stopped his internet
> connection, he stopped the dialup network for disconnection on his
> Windows95 system. We do not think he telling a lie, because we tried
> ping to him and did not get any answer from him, eventhough we could see
> he was on the line using pmwho.
> We are using RADIUS 1.6 on Linux 2.0.27 and ComOS3.3.1 on PM25.
> I think ComOS could not detect he disconnected.
> We would appreciate if you could give a good solution for this problem.
>
>
> Yoji Tanaka
> Tokyo Network
>
>
> ------------------------------
> 

-- 
Derric Scott          Scott Network Services, Inc.         P. O. Box 361353
derric@scott.net           (205)987-5889               Birmingham, AL 35236