I've had this issue come up in our most recent frame relay installation with
Pac Bell. After an hour or so of dinking around, and the tester at the
NDPSC offering to go get someone else to continue with the tests (since I
was quite vocal in rejecting her opinion that the problem was in the router
configuration), she managed to find whatever was wrong (something in the
circuit had been looped up a week prior, and she didn't know...).
I've not done anything with a PTP T-1 through Pac Bell, but 4 out of the 5
new frame over T-1 installs I've provisioned in the last six months had
something wrong with them...induced by and subsequently fixed by the telco.
By all means, check your settings five or six times, replace the cable
between the NUI or X-Jack and your TSU, and if you still can't get the
circuit up, have a Pac Bell tech come out and ask them to leave a T-BERT up
and running on the circuit while they go to lunch.
For all of Pac Bell's reasonable tarrifs and advanced technology, they made
a big mistake laying off and offering early retirement to so many
experienced people. Now, they're hiring these people back on contract, have
a bunch of techs on loan from Bell Canada, and are still behind.
During one recent T-1 install, the data tech told me that he'd been doing
data for six months. Before that he had worked in central offices for
twenty years. He came on our job alone, because when he comes with someone
else like he normally does, they do all the work and he doesn't learn
anything. Unfortunately, he wired the X-jack at the NUI backwards
(juxtaposed TX and RX) but that was easy for us to daignose and fix
ourselves. When then had him on another install, and he didn't want to run
the wires from the NUI at the MPOE to where we wanted the jack (second floor
of the building.) So he left us a spool of 1,000 feet of sheilded cable and
a jack and said he wouldn't charge us for the installation.
So - never accept Pac Bell's assertion that it's you're problem until the
circuit has been run through a bunch of tests, and you've physically had
people on your premises with test instruments. This isn't rocket science,
but too many mistakes have been made on our orders (i.e. construction not
conditioning the pairs like they claimed to have done) for me to accept
anything at face value. Just my $0.02.
Good luck, Rick.
Damien