Re: Users to port ratio

Jean-Francois Laplante (jeff@bbsi.net)
Thu, 08 May 1997 23:09:26 -0700

At 12:11 97-05-08 -0500, you wrote:
>What is considered a good users (subscribers) to available ports
>(modems) ratio for an ISP? I need this to make some projections on
>router (livingston), equipments, lines, etc costs.

I've allways found the ratio thing irrelevant. In my case, I have a
majority of users who uses the internet on an hour bank. Since they pay
for what they use, some users use 5 hours per month but they do count in
the ratio. In my case a 12:1 to 15:1 ratio perfectly normal whith no busy
signals ever. I prefer to use the hour ratio over a week period. I add
all internet hours for all ports for a week, divide by 7 and divide by the
number of ports. For my setup, 8-9 is good but 10-11 is begining to heat.
The real answer is different for each area and each operating mode.

>Have any of you marketed internet access as an employee benefit. IE:
>Employer (thru payroll deduction) purchases internet access on a group
>rate. One bill, many users.

I have a few companies that doesn't want a dedicated line and I open them
what I would call a master account with several subaccounts in it with all
the necessary employees. At the end of each month, I provide a detailled
report of the activity for that master account saying who made how many
hours. I then charge by the hour. This internet usage is "supposed" to be
for company business so there's no payroll deduction.

You can see I use alot of "by the hour stuff". In my opinion, it's really
the way it should work. People are smarter and smarter about that everyday
and they understand that there's no such thing as a free meal. The
smallest users go to the lowest hours per month places and the bigest users
go to the flat rate places wich obviously don't wan't them there.

See you.

JF

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