> This is true.
> How can I diagnose this problem?
> I have the 28.8 set at 115200bps
> The 14.4 was at 19200bps
> When connection was established with the 28.8, it said 9600bps or 7200bps.
> With the 14.4 is said 19200bps.
A lot of the 14.4K modems only show DTE (At least, that's all I've been
able to do), but occasionally if you add (I'm assuming Win95) to the
Additional Settings for the modem, you can get it to do otherwise:
1) Start - Programs - Accessories - Dial-Up Networking
2) Right-click on the connection, choose Properties
3) Click on the Configure button (underneath the modem)
4) Click on the Connection Tab, then click on Advanced
5) In the space for Extra Settings, enter:
ATW2S95=2
6) Click on OK, OK again, and OK a 3rd time to get out.
7) Try dialing to see if the connection speed results change.
The above "ATW2S95=2" works with most Rockwell-based modems I believe.
It's not guaranteed to work, but may do the job. I would assume if you
can at least show GTE that the 14.4 is ALSO connecting at 9600bps, you may
be able to argue your point?
I had a customer that called repair at BellSouth because he was having
some noise on his line. As soon as he mentioned modem, the representative
said:
"Sir, do you have a dial tone?"
"Yes"
"That's all we guarantee."
Needless to say, we had him call back a month later (He didn't mention
this to us until then) and said that he had all sorts of humming and noise
on his line, which didn't allow him to be able to hear well when he called
people. They came out, looked at his line, and found a problem.
Telco's don't seem to like modems very much. <G>
Jaime Bozza
Nucleus Communications, Inc.