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Hi all. We just recently switched over from a PM2E to a PM3 running =
channelized T1 with 24 modems and we are having lots of problems. From =
the messages I see here there are some others of you out there taht have =
this setup working well and I am frustrated with tech support as they =
have been slow to respond and as of yet have no answers. Here are the =
problems:
1. We have many users that cannot conect at all that could connect fine =
before we switched to the digital modems. Most of them get an error such =
as "The machine is not answering" or Cannot establish a dialup =
connection" even though they hear the modem tones. It just can't =
negociate a connection anymore. Sometimes if they change their modem =
from whatever type it is in WIN 95 to a "standard modem" type then it =
will connect ok.
2. Another problem is that with most of the other users that can =
connect, they are not getting on a full speed, i.e. it will connect at =
24000 or 26400 but they have 28800 or 33.6 modems. Some will even =
connect at 14400 or slower.
3. Last but not least, it appears that sometimes the ports will show =
idle but when I call the number of that port I get a busy signal. =
Resetting the port does not clear it, I have to reboot the portmaster or =
if I wait long enough they will clear eventually.
Has anyone else had these same symptoms or is it just something on our =
end?
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Hi all. We just recently switched over = from a PM2E=20 to a PM3 running channelized T1 with 24 modems and we are having lots of = problems. From the messages I see here there are some others of you out = there=20 taht have this setup working well and I am frustrated with tech support = as they=20 have been slow to respond and as of yet have no answers. Here are the=20 problems:
1. We have many users that cannot conect = at all that=20 could connect fine before we switched to the digital modems. Most of = them get an=20 error such as "The machine is not answering" or Cannot = establish a=20 dialup connection" even though they hear the modem tones. It just = can't=20 negociate a connection anymore. Sometimes if they change their modem = from=20 whatever type it is in WIN 95 to a "standard modem" type then = it will=20 connect ok.
2. Another problem is that with most of = the other=20 users that can connect, they are not getting on a full speed, i.e. it = will=20 connect at 24000 or 26400 but they have 28800 or 33.6 modems. Some will = even=20 connect at 14400 or slower.
3. Last but not least, it appears that = sometimes the=20 ports will show idle but when I call the number of that port I get a = busy=20 signal. Resetting the port does not clear it, I have to reboot the = portmaster or=20 if I wait long enough they will clear eventually.
Has anyone else had these same symptoms = or is it just=20 something on our end?
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