>You can rant and rave and pretend that you are the only one on earth that
>is not a JERK. But we have legitimate concerns here, especially when some
>Slick Willie tears up my user base with 10.00 a month access, using USR
>TC's and getting 1/3 of my user base because they have Compaq's and stupid
>e-Machines.
I don't think anyone on this list, or related to this post is a jerk.
And yes John, you are correct, these are legitimate concerns. Believe
me, dealing with customers leaving for these reasons has had me nearly in
tears on several occasions.
>
>If the other guy's can make LT's & HCF's work WITHOUT slowing them down,
>why can't we. Maybe you live in a fiber world, but here in GTE North
>territory, I am lucky if I can get Trunkside CT1's.
Actually I don't live in fiber world, we are moving to it, but for moment
we are in a rural backwoods area in Wisconsin just like you. We are
practically neighbors. We are in Ameritech land and the copper sucks.
>
>You can offer us a solution, but think twice before you rip someone a new
>a__hole. You may be the only one on earth that doesn't have braindead
>users that complain when they can't figure out how to get the 3.5" (floppy)
>hard disk into their (system unit) modem.
I have offered a solution, and no, I'm not ripping anyone a new asshole.
If I came off that way, I am truly sorry. And, no I do have idiots for
users that have no clue how to turn on their computer, but want to surf
the Internet.
>
>Thank You for the information you provided. But don't you think that with
>a majority of users complaining about problems with a product, that Lucent
>would work on the problems before starting to create new headaches.
>
Yes, I believe this hole heartedly. Lucent does need to listen to all of
our concerns, and I assume that they are and do. I'm just trying to
indicate that we have not been able to wait for Lucent. We have had to
buck up and bite the bullet, and just deal with these problems one by
one, until they are solved. Personally, I would rather work and extra 4
hours a day to keep that 1/3 user base you are referring to. It goes a
long way in their mind knowing that someone was willing to bend over bas
ackwards for a few buck a month. But believe me, I will continue to hate
Compaq and the crappy flavors of modems, especially the win modem.
On another note, John, since we are practically neighbors, I can fax you
any fixes we have and would be glad to keep you updated of them. You, as
well as many people on this list have been quite helpful to us in the
strange, idiotic questions we have had and I enjoy this type of exchange.
Again, I did not mean to come off sounding arrogant or nasty, but if
Lucent takes time to revise their code to compensate for stragglers, then
I have to find the fixes on my own. I gave up complaining a long time ago.
jer
P.S., how's the weather up there? It was pretty nippy this morning...
Also, were affected last night by the fiber cut in Illinois, we were
able to brave the storm, although rather slow.
"On a day no different than the one now dawning, Leonardo drew the first
strokes of the Mona Lisa, Shakespeare wrote the first words of Hamlet, and
Beethoven began work on his Ninth Symphony." And Windows98 Crashed!
COMPAQ Class Action Law Suit: http://members.aol.com/CClass450/index.htm
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