We (at least myself) are not complaining because we can't do the support.
We just think that too much personnel resources are dedicated to these
issues.
Tim
On Thu, Mar 25, 1999 at 04:24:33PM -0800, Chad Scott wrote:
> Just an addendum to this... I've had enormous success in either having
> a client that is having a lot of modem problems bring their computer in
> for testing or going on site and taking a known-good modem out there
> with me.
>
> 99.9% of the time, the good modem connects and theirs doesn't. Once you
> show them this, they're more than willing to go buy a modem and/or
> reimburse you for your time.
>
> I've found that they are usually absolutely convinced that the error is
> your fault because that's just what has been programmed into their heads
> for so long. Once you show them that it has nothing to do with phone
> lines or your equipment and is just their modem is a dud, it humbles
> them somewhat.
>
> Chad Scott
> Product Marketing Engineer
> Lucent Technologies, Inc.
> Remote Access Business Unit
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>