(PM) strange problem w/ pm3

Scott Bethke (kbethke@ezy.net)
Mon, 05 Apr 1999 12:02:52 -0400

Im having a new strange problem with my pm3's, wondering if anyone has had
this happen. By the way Bravo! to livingston's tech support!! I called
and got a tech right away, no waiting for a return call, and they guy knew
what he was doing. I have to say it is by far the BEST service I've got
from any tech support place in a long while.

Anyway.. here we go. Our PM3's have been happily running along fine till
Friday night. We decided to move all of our pm3's closer to the telco
rack. So we take them off line, move them over and use new cables to
connect to the PRI's. All seem to come up fine and start working. We
notice that tech support is getting an average of 3 to 4 calls every 15
minutes with people who can't connect. We get on the first pm3 and notice
that all of our OSPF settings are gone (Strange but no problem, we just put
them back in) OSPF stuff is still in all of our remaining PM3's. We check
the Radius logs and notice that users on the first two pm3's are login in
with garbage like this:

Apr 5 10:50:08 auth.ezy.net radius[17920]: auth: access-request from
206.43.209.53/1026.59 denied for unknown user
")LfiS$dx9vm*|~?-:r<Oy4}x1~?~?~?~?~?~?%" at 4107XXX389
Apr 5 10:50:09 auth.ezy.net radius[17921]: auth: access-request from
206.43.209.53/1026.60 denied for unknown user "4):xn&*" at 4107XXX389
Apr 5 10:51:35 auth.ezy.net radius[17933]: auth: access-request from
206.43.209.6/1026.163 denied for unknown user "tmt})o U@d}=@*O.}iXR%iVQ" at
4103XXX741

Not everyone, just certain people. The box is full of people who seem to
work fine. sh line1 and sh line0 say our PRI's are running fine (no crc's
etc). Now we have seen this before when people have odd modems, or older
kflex code, or other stupid "modem" problems but this is different. It's
happening to people who worked fine before we moved the pm3's.

tech support has a ticket on this, I was hoping that some of you had been
through this before and had a solution. We have swapped the cables for new
my next step was going to be to re-install an older or newer COMOS to get
the modems re flashed?? does that sound like a good thing to try?

-Scott

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