> Once upon a time Patrick Muldoon shaped the electrons to say...
> >Just reading the April Issue of Network Magazine, and the article on how
> >Lucent RABU implemented it's support e-mail. Again there is John Thompson's
> >picture, full page (59) even.
>
> Article also available online:
> <URL:http://www.networkmagazine.com/magazine/current/9904case1.htm>
>
....and is a load of bull. A "gut feeling of 99% answered within a day".
My experience? 1st run was never answered. 2nd followup never answered.
3rd followup, a month later, I'm told to upgrade to a version that didn't
exist when I wrote the mail.
2nd run -- the problem still wasn't fixed, of course, not that the person
do email had bothered to check if the new beta fixed it. No answer. 2nd
email, 2 weeks later, is answered a week after I send it. I'm told they
"are looking at it", and the problem is still not fixed.
I certainly hope it has improved, beause the old model of livingston
email support was like peeing in a well to try and float yourself to the
top.
(on a more positive note, Livingston hardware works great for us. I just
rank their tech support as "useless" for email purposes based on my
experience)
Russ Taylor (rtaylor@cmc.net, http://www.cmc.net/~rtaylor)
Chambers Multimedia Connection Help Desk
"Hoody hoo! How many hedge-ogres did I get?" -- Knights of the Dinner Table
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