Well, the only thought regarding this is that the customer was having no
problems connecting to Earthlink even earlier this same day... I'm assuming:
If...
He is able to connect to Earthlink with the 3Com ImpactIQ...
and I'm able to connect to us using the same PRI he dials in on with my
Impact IQ...
then, the line is provisioned correctly?
or no?
Thanks!
-Scott
> -----Original Message-----
> From: owner-portmaster-users@livingston.com
> [mailto:owner-portmaster-users@livingston.com]On Behalf Of Rich Griebel
> Sent: Thursday, April 22, 1999 12:59 PM
> To: portmaster-users@livingston.com
> Subject: Re: (PM) ISDN Customer getting dropped: 3Com-ImpactIQ
>
>
> Similar problem here using three different products on one line
> (3Com-Impact
> IQ, Netgear ISDN modem and Netgear ISDN Router) turned out to be bad Telco
> provisioning on the line. The APG rep at GTE swore it was our
> server (PM4)
> and after we agreed to pay the $250 fee for the customer to test the line,
> GTE found the line was provisioned wrong. They didn't tell us
> what exactly
> was wrong, but once fixed the problem disappeared.
>
> The upside is I bet the arrogant idiot at GTE APG the $250 as a credit to
> our bill with them if it was their problem, so we got a $250
> discount on our
> bill.
>
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
> Rich Griebel, CEO support@kendra.com
> Kendra Communications - Nationwide 56k Dialup Access
> Over 500 Dial Up Locations in 19 States Nationwide
> $14.95 a month with multiple month discounts - NO Setup Fee
> In Snohomish County Washington - 425-397-7911
> http://www.kendra.com or toll free 1-877-526-3490
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
>
>
> ----- Original Message -----
> From: PM User - Resident Lackey <pmuser@speedynet.net>
> To: portmaster <portmaster-users@livingston.com>
> Sent: Thursday, April 22, 1999 8:55 AM
> Subject: (PM) ISDN Customer getting dropped: 3Com-ImpactIQ
>
>
> > Greetings all:
> >
> > I'm having a problem with a new customer, here's the info:
> >
> > Customer Hardware:
> > 3Com Impact IQ dual channel (128K) connection
> >
> > Our Equipment:
> > PM3, PRI, ComOS 3.8.2
> >
> > The problem:
> >
> > After making his connection he is able to check mail or some
> light surfing
> > but as soon as he attempts to do multiple tasks - email, browse,
> newsgroups
> > (especially newsgroups) he gets dropped... almost seems like he gets
> > disconnected as soon as he makes an attempt to pull any significant data
> > through the pipe.
> >
> > Once again I am short handed (admin-less) - never fear, May 18th we'll
> have
> > full time sysadmin, Woo Hoo! :)
> >
> > Anyway... Was wondering a) if anyone has seen this and b) Would
> someone be
> > kind enough to give me a quick step-by step on how I could
> possibly setup
> > something on our end that would log his connection to a file so that we
> > could look to see why he is getting dropped? He'll be randomly
> connecting
> > late tonight and being later asked if we could log the information for
> > review tomorrow.
> >
> > Can this be done with SmartAgent? Something similar?
> >
> > Thanks!
> > -Scott
> > SpeedyNet
> >
> > -
> > To unsubscribe, email 'majordomo@livingston.com' with
> > 'unsubscribe portmaster-users' in the body of the message.
> > Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>
> >
>
> -
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