Two of our customers can connect to a PM3 but not to the PM4. ISDN modems
by other vendors have no problem connecting to either the PM3 _or_ PM4.
Here are the terminate radius messages from the portmasters...
The PM4
Acct-Terminate-Cause = User-Request
LE-Terminate-Detail = "User Request - Admin Quit"
The PM3
Acct-Terminate-Cause = User-Request
LE-Terminate-Detail = "User Request - Call Circuit Closed"
Rich: Any chance you could find out from GTE what they did to change the
provisioning?
Any other ideas?
On Thu, 22 Apr 1999, PM User - Resident Lackey wrote:
> Chuckle... telcos!? Bleh!
>
> Well, the only thought regarding this is that the customer was having no
> problems connecting to Earthlink even earlier this same day... I'm assuming:
>
> If...
>
> He is able to connect to Earthlink with the 3Com ImpactIQ...
> and I'm able to connect to us using the same PRI he dials in on with my
> Impact IQ...
> then, the line is provisioned correctly?
> or no?
>
> Thanks!
> -Scott
>
> > -----Original Message-----
> > From: owner-portmaster-users@livingston.com
> > [mailto:owner-portmaster-users@livingston.com]On Behalf Of Rich Griebel
> > Sent: Thursday, April 22, 1999 12:59 PM
> > To: portmaster-users@livingston.com
> > Subject: Re: (PM) ISDN Customer getting dropped: 3Com-ImpactIQ
> >
> >
> > Similar problem here using three different products on one line
> > (3Com-Impact
> > IQ, Netgear ISDN modem and Netgear ISDN Router) turned out to be bad Telco
> > provisioning on the line. The APG rep at GTE swore it was our
> > server (PM4)
> > and after we agreed to pay the $250 fee for the customer to test the line,
> > GTE found the line was provisioned wrong. They didn't tell us
> > what exactly
> > was wrong, but once fixed the problem disappeared.
> >
> > The upside is I bet the arrogant idiot at GTE APG the $250 as a credit to
> > our bill with them if it was their problem, so we got a $250
> > discount on our
> > bill.
> >
> > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
> > Rich Griebel, CEO support@kendra.com
> > Kendra Communications - Nationwide 56k Dialup Access
> > Over 500 Dial Up Locations in 19 States Nationwide
> > $14.95 a month with multiple month discounts - NO Setup Fee
> > In Snohomish County Washington - 425-397-7911
> > http://www.kendra.com or toll free 1-877-526-3490
> > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
> >
> >
> > ----- Original Message -----
> > From: PM User - Resident Lackey <pmuser@speedynet.net>
> > To: portmaster <portmaster-users@livingston.com>
> > Sent: Thursday, April 22, 1999 8:55 AM
> > Subject: (PM) ISDN Customer getting dropped: 3Com-ImpactIQ
> >
> >
> > > Greetings all:
> > >
> > > I'm having a problem with a new customer, here's the info:
> > >
> > > Customer Hardware:
> > > 3Com Impact IQ dual channel (128K) connection
> > >
> > > Our Equipment:
> > > PM3, PRI, ComOS 3.8.2
> > >
> > > The problem:
> > >
> > > After making his connection he is able to check mail or some
> > light surfing
> > > but as soon as he attempts to do multiple tasks - email, browse,
> > newsgroups
> > > (especially newsgroups) he gets dropped... almost seems like he gets
> > > disconnected as soon as he makes an attempt to pull any significant data
> > > through the pipe.
> > >
> > > Once again I am short handed (admin-less) - never fear, May 18th we'll
> > have
> > > full time sysadmin, Woo Hoo! :)
> > >
> > > Anyway... Was wondering a) if anyone has seen this and b) Would
> > someone be
> > > kind enough to give me a quick step-by step on how I could
> > possibly setup
> > > something on our end that would log his connection to a file so that we
> > > could look to see why he is getting dropped? He'll be randomly
> > connecting
> > > late tonight and being later asked if we could log the information for
> > > review tomorrow.
> > >
> > > Can this be done with SmartAgent? Something similar?
> > >
> > > Thanks!
> > > -Scott
> > > SpeedyNet
> > >
> > > -
> > > To unsubscribe, email 'majordomo@livingston.com' with
> > > 'unsubscribe portmaster-users' in the body of the message.
> > > Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>
> > >
> >
> > -
> > To unsubscribe, email 'majordomo@livingston.com' with
> > 'unsubscribe portmaster-users' in the body of the message.
> > Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>
> >
>
> -
> To unsubscribe, email 'majordomo@livingston.com' with
> 'unsubscribe portmaster-users' in the body of the message.
> Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>
>
_____ __ _
/ ___/__ _/ / __(_)__ Gulf Coast Internet Calvin M. Meloon
/ /__/ _ `/ / |/ / / _ \ Pensacola, FL Unix Administrator
\___/\_,_/_/|___/_/_//_/ (850)438-5700 writer of code
~~~~ calvin@gulf.net ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Proponent of FreeBSD
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-users' in the body of the message.
Searchable list archive: <URL:http://www.livingston.com/Tech/archive/>