1. I had a message this morning from a user who said we disconnected him
15 minutes into a download, even though data was (OK, were) flowing and he
wasn't idle.
The time was a coincidence...he seems to have been caught in a Loss of sync
on the T1 he was coming in on (its count is now 2...one more than at the
midnight checkpoint).<
I'm curious and this is off topic... but was message a bit bitter? We see a number of customers that have something go wrong and god forbid technology take a time out... anyway, we get some pretty archaic irrational responses... I know this isn't knew, but it seems we can never win. I'm curious of the solutions others have come up with to mellow their customers out and make them understand etc.
I have actually on a few occasions ripped into a customer (professionally) regarding their abusive nature and told them to get some respect and give respect when we give it to them or go elsewhere.... it seems to work but I'd like to get a situation where these calls dont' come in.
Talk to ya,
-Boze
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