>>
>
>1. I had a message this morning from a user who said we disconnected him
>15 minutes into a download, even though data was (OK, were) flowing and he
>wasn't idle.
>
>The time was a coincidence...he seems to have been caught in a Loss of sync
>on the T1 he was coming in on (its count is now 2...one more than at the
>midnight checkpoint).<
>
>
>I'm curious and this is off topic... but was message a bit bitter? We see
>a number of customers that have something go wrong and god forbid
>technology take a time out... anyway, we get some pretty archaic
>irrational responses... I know this isn't knew, but it seems we can never
>win. I'm curious of the solutions others have come up with to mellow
>their customers out and make them understand etc.
Well I remember the power going out during Melrose Place.. (no tv) I
remember Days of Our Live being interupted for the Oaklahoma Bombing..
for an entire week...
Lifes a bitch.. I know.. Peronally I tell people to get a life.. Could
it really be the end of the world getting popped off during a download?
If its really that bad get an FTP program that supports resumable
downloads..
>
>I have actually on a few occasions ripped into a customer (professionally)
>regarding their abusive nature and told them to get some respect and give
>respect when we give it to them or go elsewhere.... it seems to work but
>I'd like to get a situation where these calls dont' come in.
Bingo.. We are growing so fast and have so little time, I could really
give a crap anymore if the average dialup subscriber gets pissed or goes
somewhere else. For every "one" that leaves 10 more come on.
jer
"On a day no different than the one now dawning, Leonardo drew the first
strokes of the Mona Lisa, Shakespeare wrote the first words of Hamlet, and
Beethoven began work on his Ninth Symphony." And Windows98 Crashed!
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