Re: (PM) charging for forgotten password??

Thomas C Kinnen (tkinnen@livingston.com)
Fri, 30 Apr 1999 10:43:17 -0700

David Denney wrote:
>
> Since when did we start having to pay for password challenge/response?
> I clearly remember my manual stating that this product included free
> lifetime telephone tech support during business hours. I do not take
> kindly to this contract being reneged. Do we have a legal leg to stand on?

Is the unit under warranty, did you request immediate response, and what
time of day did you call? IF you called between 5:00pm and 7:00am PST there
is a charge for after hours support if you do not have a contract.

http://www.livingston.com/tech/support/services/post-warranty.html
http://www.livingston.com/tech/support/services/warranty.html
http://www.livingston.com/tech/support/extend-hour.html

-- 
Thomas C Kinnen - <tkinnen@livingston.com> <tkinnen@sobhrach.com>
[RADIUS Test Engineer] - LUCENT Technologies RABU
"All of the opinions stated above are my own and not my employer's,
unless they were given to me by my employer"




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