Portmasters.com Post Warranty Maintenance Options
Basic Technical Support Services provide for telephone access to technical support resources to assist with problem diagnostics after the warranty period has expired. Assistance is available for Portmaster products during standard support center business hours, 9am-6pm CST (excluding holidays). Hardware repair is handled through a Flat Rate Exchange program, with a ten-business day repair turnaround, from time of receipt. Expedited service is available at an additional cost.
Extended Hardware Warranty Services is an extension of the standard Hardware Warranty service, providing priority response objectives and next-day advanced replacement parts for hardware failures Monday through Friday (excluding holidays).
Extended Warranty Plus Services provide maximum access to the Portmaster Technical Support Center and spare parts. This level of service gives customers access to technical expertise around-the-clock, 365 days per year and entitles customers to priority response commitments with a 4-hour trouble resolution objective. In addition, next-day-advanced-replacement of parts is provided seven days a week, 365 days a year.
* Resolution of problem within Portmaster solution or recommending a plan of action to clear problem (RFE, external vendor, telco, etc.)