We have discovered a USR Winmodem issue. We are working to resolve this
issue. I urge you to open a ticket with Tech Support to confirm that we are
working on the same issue you are having with USR Winmodems. If you don't
open a ticket with Tech Support, we can't guarantee that we are going to
resolve your problem.
Thanks,
Josh Ebel - Beta Engineer
josh@ra.lucent.com
> -----Original Message-----
> From: owner-portmaster-modems@livingston.com
> [mailto:owner-portmaster-modems@livingston.com]On Behalf Of William
> Sommers
> Sent: Friday, May 28, 1999 9:45 AM
> To: portmaster-modems@livingston.com
> Subject: Re: (PMOD) Re: (PM) 3.8.2c2 looks broken
>
>
> At 11:07 5/28/99 -0500, TICON v90 wrote:
>
> > We also have done the same for our PM3s and had to downgrade our PM4
> > from 4.0.3c2 to 4.0.3 which has the same modem codes as PM3's 3.8.2
> > the c2 code for both caused too many headaches with Rockwell HCF, LT
> > Win, and USR Win modems and many of our users went from 48K-52K to
> > 12K-21K connections.
>
> Yes, sorry to have to say (and do), but it appears we will have to
> downgrade to 3.8.2 as well -- primarly due to the USR Voice Win modem
> issues mentioned here a couple of days ago.
>
> We are receiving nearly a dozen /new/ complaints daily regarding
> these 28.8
> connect speeds, and have lost another 4 long-time customers just since my
> last post. It's beginning to have a statistically significant effect on
> our bottom line and, when combined with the fact that some 10%+ of all new
> systems being sold include these modems, the otherwise beneficial aspects
> of the new code just can't outweigh the impact of this problem.
>
> Bummer.
>
>
> -wfs
>
>
> > I do want to say that I really apreciate Lucent's tech support. They
> > have been great, and they tried their best to resolve the problem. We
> > will probably not be upgrading to 3.9.
>
> > On Fri, 28 May 1999, Craig Shrimpton wrote:
> >
> >> I've downgraded from 3.8.2c2 to 3.8.2. Previously happy users
> complained of
> >> drops and 50% of my disconnects said "Port-Error."
> >>
> >> Returning to 3.8.2 fixed it.
> >>
> >> -Craig
>
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