The issue we are working on would appear from the client modem as very slow
data transfers, almost no throughput at all. This only happens in some line
impairments and is not the normal operation of this modem with our product.
If you are having an issue like this with the USR Winmodem please open a
ticket with Techsupport. If you are having an issue different than this
please open a ticket so we can see what's going on.
Techsupport 800-458-9966
Thanks,
Josh Ebel - Beta Engineer
josh@ra.lucent.com
> -----Original Message-----
> From: owner-portmaster-modems@livingston.com
> [mailto:owner-portmaster-modems@livingston.com]On Behalf Of Bud Bennett
> Sent: Monday, May 31, 1999 8:44 AM
> To: portmaster-modems@livingston.com
> Subject: (PMOD) USR Winmodem Issues
>
>
> >From: "Josh Ebel" <josh@livingston.com>
>
> >We have discovered a USR Winmodem issue. We are working to resolve this
> >issue.
>
> For the sake of this list, can someone explain to me just
> what this issue
> is in the most technical terms possible? I would like to know so I can
> explain to management just what's going on. When we see between
> 2-4 refunds
> a week due to new customers with modem related issues, they want
> explanations. I'm sure all of you can understand that.
>
> I am hearing time and time again from the connection support staff,
> "So-and-So didn't work on the PM3's so we put them on the USR
> Total Control
> box and they work fine." .. This is really something that I don't want to
> hear.
>
> The big question is, what is the Total Control box doing
> that the PM3's
> are not? I do see discrepencies in the connection statistic reports that
> the USR modems use. Differences in constellation patterns and trellis
> encoding and so forth. The question is.. why?
>
> All of our PM3's (All 90 of them) are running ComOS 3.8.2c2
> and I have
> heard from the connection support staff that it's fixed some SM56 and GVC
> problems and that's wonderfull. If a Lucent Modem Code Engineer stops by
> Calgary I'll pay for his lunch. I believe that PM3's are a rock-solid and
> stable product and I will continue to recommend them.
>
> I have talked to 3Com about the problem already and their technical
> support staff say they are aware of it. That's all I can do.
>
> I'm ranting a bit here because I'm going to go into a
> Wednesday meeting
> and say "There are issues with Winmodems" and that's it. Can
> anyone fill me
> in here so I don't end up sounding like a dope?
>
> Thanks.
>
> --------------------------------------------------------------------------
> Bud Bennett CADVision Development Corporation
> bennetb@cadvision.com Suite 1810, 300 5th Avenue S.W.
> Internal Systems, Calgary, AB, Canada T2P 3C4
> Modem Network Administrator Phone: (403) 777-1300
> http://www.cadvision.com Fax: (403) 777-1319
> ------------------------------------------------------------------
> ---------
> -
> To unsubscribe, email 'majordomo@livingston.com' with
> 'unsubscribe portmaster-modems' in the body of the message.
>
-
To unsubscribe, email 'majordomo@livingston.com' with
'unsubscribe portmaster-modems' in the body of the message.