(PMOD) SupraMax Shotgun trouble

Conrad A. Rockenhaus (conradr@waco.calpha.com)
Fri, 9 Jul 1999 11:14:07 -0500 (CDT)

Hello,

I have a user with two SupraMax 56ki external modems, work just fine
alone, no disconnects, nothing. When he tries to Shotgun, however, one of
the channels disconnects every 5 minutes. I checked to make sure he has
call waiting disabled, made sure the idle timeout is set to 20 minutes,
everything but one of his channels always get disconnected, and its logged
as "user request." He called SupraMax Technical support and they're
blaming it on us (of course.), and I was wondering if any of you have the
same problem.

He connects just fine with one modem, can stay online until his session
times out.

Conrad

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