Re: (PMOD) Emachines/Etowers

Dan Schmidt (dan@lakehead.net)
Sat, 24 Jul 1999 06:30:52 GMT

Just a followup note on the emachines
A friend / customer bought an emachine.
He found that the fastest he could connect at was 31.6k even when his
older system regularly did 44 - 46k.
A resourceful chap, he found a method on the web that allowed him to
connect at 44k but had to be reloaded every time he rebooted. He was
unable to describe the temporary fix, but if pressed I might be able
to get an URL from him.
His first 2 emails to their customer support were ignored, his 3rd
email contained much 'colourful language' as well as a threat about
raising a stink on the Internet.
In response to which, he received a form email that stated that due to
the large number of problems with the modems, replacement Rockwell
based modems were being made available to those who called tech
support to ask for this replacement as an exchange.
Sounds like a secret warrantee to me, with the squeaky wheel getting
the grease, so let your emachine customers know they needn't have to
put up with these crappy modems.

Dan

On Wed, 23 Jun 1999 00:23:50 -0500 (CDT), you wrote:

>
>Has anyone had any luck with these things. I have had 4 people sign-up
>and cancel in the last 2 weeks. I cannot get information from these
>people to do tech support with lucent. They refuse even to look at the
>driver versions!! All I know is that they are a PCTel chipset and have
>had little success. Commas, +ms=3Dv34, +ms=3D12, +ms=3D11 don't have =
any real
>effect. I'm scared that I will be seeing more soon.. You think anyone
>with a brain would *NOT* buy a computer under $700. Sorry, I'm going =
off,
>but its hard to help people when you can't get you hands on the =
equipment
>to test it!
>
>Thanks-
>
>Daniel W. Nagel
>Ticon.Net, Inc Phone : 608-741-1594
>930 N Parker Dr Toll-Free: 888-777-7101
>Janesville, WI 53545 Fax : 608-754-7350
>
>http://www.ticon.net
>Hours: M-F: 8am-9pm, Sat: 9am-5pm, Sun: 10am-4pm
>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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>
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