Re: (PMOD) Supra56kV90External & Why PCWorld Can Burn In H...

Craig Baird (bairdc@xpressweb.com)
Wed, 04 Aug 1999 09:24:46 -0600

Sorry, I don't have any specific info on how to get this modem to
connect. I don't know if any of our users have this modem. If they do,
it seems they're not having trouble with it because we haven't heard
anything about this modem. I just thought I'd mention that you should
probably contact support to open a ticket--especially if you've tried
all the tricks (commas, init strings, firmware, etc). If there is a
problem, they may be able to get a fix into the current beta code. On
the other hand, if you don't contact support, the problem may never get
fixed.

Craig
Xpressweb Internet Services
bairdc@xpressweb.com
http://www.xpressweb.com


> Hello,
>
> I thought that'd be a catchy subject line. Welcome to the email.
>
> Anyways, due to recommendation of PC World, we bought a Zoom 2949L (works
> maahrvelously, everyone who works here has one now) and the SupraExpress 56k
> V90 External, XPR56EPCXL1S.
>
> And, boy oh boy, we can't get this bad boy to do much of anything.
>
> We know it's not the phone lines. We've tried it from different houses, from
> within the office, even one of customers bought one (having read the same
> article) and she couldn't get a connect as well. She was using the
> from-the-box firmware (not sure about #). Us, on the other hand, grab the
> latest firm from the Diamond Site (don't have #, modem is at other guy's
> house). We both ran through the following steps:
>
> a) Commas. 2 - 4. Nothing.
>
> b) All manners of forcing - V90, Kflex, v.34, disable this, enable that,
> blah, blah, blah.
>
> c) AT&FW2&C1&D2&K3&Q5\N3%C3S7=60S95=47 (some list member recommended this).
>
> Any suggestions? Again, I have no ATI for you because the modem is at da
> bosses' house ;)
>
> Kevin Hemenway
> ---------------------------------------------------------------------
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> 15 Pleasant St., Suite 11 WEBSITE: <http://www.totalnetnh.net/>
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