Re: (PMOD) SM56 AC-L

John Gonzalez/netMDC admin (ekool@ns1.netmdc.com)
Thu, 18 Nov 1999 14:52:29 -0700 (MST)

On Thu, 18 Nov 1999, Christopher D Christiansen wrote:
>I'm impressed. We were on the phone with Gateway for half an hour
>ourselves; all they did was tell us our modems sucked and unless we could
>talk the customer into sending the whole thing back, it was our modem. (To
>think I used to recommend Gateway because of their support... after today,
>I'm going to start recommending against them.)

Not list related, but we reccomend Dell's mainly now. We've had to deal
with their customer support on a few occassions on the behalf of the
customer, and so far (amazingly enough) i havent dealt with a person that
i didnt consider at least courteous, and handled the situation
appropriately.

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