Re: (PMOD) Help identifying modem

Doc PC (drpc@shore.net)
Thu, 23 Dec 1999 07:18:41 -0500

Wed, 22 Dec 1999 23:17:10 -0600 "Scott" <scott.list@mlec.net> wrote:
>Subject: (PMOD) Help identifying modem
>
>I have a customer who is having connection troubles. I'm trying to help
>him but I can't figure out what modem he has. (I can't go to his house),
>He's not PC savy, I did manage to get the output from the little mdu program
>which I have attached. From this, can someone tell what kind of modem this
>is? Or tell me how to decipher and find out myself. I'm assuming he has
>old drivers and needs upgrading but I need to figure out which ones of
>course....
>
>Thanks very much for any help,
>Scott
>
>ATI7 Configuration Profile... Product type US/Canada
>Internal Product ID: 00178500

This is a Sportster 56K Voice Internal, product code 001785-00. Upgrade
data at http://www.3com.com/56k/usr/upgrade/native.html

>FLASH date 3/18/98 FLASH rev 11.1.10 DSP date
>2/10/98 DSP rev 11.1.1

This modem needs a firmware update. It's free.

Doc PC
Day Team Leader, Shore Net Network Operations
(781) 593-3110 Ext 130 <7am-3pm, Mon-Fri>
drpc@shore.net
Network Operations Coverage is 7amMon-5pmSat, 9am-5pm Sun
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