Don't put the word 'help' in the subject line - Majordomo tends to think
that means you want to use it as a command and then your mail doesn't get
out to the list. I've seen this happening more and more of late.
If you have a support issue, don't just assume that because you posted
it to the list we'll be contacting you. The lists *ARE NOT* official
support channels. Anyone from Livingston who participates here is doing
so of their own volition. When I just don't have the time and I get
way behind I may delete the list mail folder and not read a day or two
at all. Or if I'm really pressed I may whip through and answer the fast
ones. If you have something you need Livingston support to work with you
on, contact support directly. And please don't send to the list and CC:
support - many of us filter our mail into folders and that causes it to
end up in the list folder where it may not be seen. Mailing to support and
cc'ing to the list is ok if you have to.
Always always always include your ComOS version. That is probably the
single most critical piece of information you can include. *Especially*
when you contact support. 9 times out of ten we're just going to ask for
it before we work on the problem anyway, so put it in there to avoid
losing time.
-MZ
-- Although I work for Livingston Enterprises Technical Support, I alone am responsible for everything contained herein. So don't waste my managers' time bitching to them if you don't like something I've said. Flame me. Phone: 800-458-9966 support@livingston.com <http://www.livingston.com/> FAX: 510-426-8951 6920 Koll Center Parkway #220, Pleasanton, CA 94566