Ronnie Franklin
----------
> From: Dave Berzins <berzins@nucleus.com>
> To: Bryan Wann_Stigler_ISP <bcasey@galaxy.galstar.com>
> Cc: portmaster-users@livingston.com
> Subject: Re: Experiences with Hayes
> Date: Wednesday, September 18, 1996 9:40 AM
>
> >The rack I recieved simply did not want to cooperate. Sure, it *did*
> >look pretty in our rack, but that's where it ended. We had multiple
> >problems with them. For one, they would not connect correctly to *any*
> >kind of modem, USR Sportsters, generics, or even another Hayes from the
> >same rack. It was rare that they would agree and would connect right.
> >Some modems would just go offhook and stay that way until the
> >card was completely re-seated. Some modems (via LEDs and LED readout)
would
> >think they were still connected, well after a phone line was completely
> >removed. We did have a large fan blowing through it.
>
> Just to get a fair assessment of these Hayes Racks. I've also purchased
4
> Hayes racks (3 Century 2's and the original Century), and I've had the
> exact opposite happen with my modems. These Hayes modems have worked
> flawlessly, and I can connect to ANY 28.8 modem out on the market (which
I
> can NOT say for a lot of the modems I have tried). In fact I suggest the
> stand alone models to my customers since I've had such great luck with
> them! I will admit that in one of my racks, I did have 4 flaked modems
> that would go off hook, think they were still connected etc. I called
> Hayes (Canada), they sent me four new ones out the next day, and they
have
> been great ever since.
>
> >Hayes Tech Support did not have any working solutions. This was
multiple
> >calls. Mr. Green got a little more involved with Hayes tech support and
> >engineering, and they couldn't help him either.
>
> I can't really comment on your Tech support issues as I deal with the
> Canadian office on almost anything I need, so? It certainly does sound
> like the great "corporate" problem though.
>
> >MORAL OF THE STORY:
> >1. don't buy a Hayes Century 2 modem rack, it was bad luck for us, and
> >forced us to delay opening for 2 weeks while we got new modems in place.
> >I am now the proud owner of two Boca modem racks, compared to the Hayes,
> >they have performed flawlessly.
>
> I can't say enough GOOD things about all my Hayes products! You say you
> purchased BOCA modems as a replacement? OK!
>
> >2. If you deal with Hayes, GET THE CONTACT INFORMATION! Get names, get
> >phone numbers, and start an audit trail! Entire conversations will
> >disappear with them!
>
> You think if you were sending back a + $4000.00 unit, this would be the
> smart thing to do. Hell if I call ANYONE I get their full name, phone
> number, etc. Only seems like the right "business" thing to do on
anything!
>
> >3. If you send anything back, make SURE they issue a RMA.
>
> See my above point!
>
> >4. Don't take any bs from Hayes. If they specifically say a week, hold
>
> Dunno. Never had to deal with them on a return. As I said earlier, I
> just called to get some modem's replaced, they did not ask for my credit
> card, nothing, just said once I receive the replacements, to please ship
us
> back the old ones. Kinda nice if you ask me.
>
> Dave....
>
>
> _\\|//_
> (-0-0-)
>
/----------------------------------ooO-(_)-Ooo------------------------------
-\
> | Dave Berzins, President Nucleus Inc. 1835B 10 Ave S.W. Calgary, AB, T3C
0K2|
> | 403-541-9470 Voice, 403-541-9400 Modem, 403-541-9474 Fax
|
> |email:berzins@nucleus.com www: http://www.nucleus.com
finger:nis.nucleus.com|
>
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