Re: MP/16s not answering

Matthew S. Crocker (matthew@crocker.com)
Mon, 23 Sep 1996 12:19:05 -0400 (EDT)

> I have a long-standing problem with my MP/16s sometimes not answering
> calls at one - and only one - of my POPs. The problem has been
> persistent across at least four PMs and I don't know how many MP/16s.
> My other POPs use the same gear and have no sign of this problem.
>
> The guy who does my telephone wiring and installs lots of network
> cabling asked me whether I had considered ground loops.

I think he means ground start phone trunks instead of loop start phone lines.

trunks are have better signaling for incoming/outgoing call generation.
You bring tip to ground for a second to get dial tone.

You should also check to make sure you are seeing the proper ring voltage
at the modems. Ring voltage has a huge spec but normally its 115v AC
30-45 hz.

> Hmmm, lessee, 16 RS232 cables between one PM and one MP/16 makes for
> 16 signal ground connections. The POP that does have the problem is
> my base POP where all the computers are, so there's lots of RF flying
> around, so ...

Do you use shielded cable? Is all the equipment grounded properly?

I shield which is grounded at both ends is a conductor. I conductor can
carry current, current inducts noise. Ground your shields at one end
only. Use nice big grounds which are properly installed (scrape paint
off the screws, solder if needed).

> The no-answer problem *was* much worse in the past when I used flat
> RJ45 cables. Switching to cat3 cables vastly improved things. Going
> from cat3 to cat5 made no detectable difference, nor did putting Amp

Is this for the phone lines coming in? I can't think how a better
RS-232 cable would help the modem detect ring. Are you sure the modems
are not answering, or are they answering but not connecting?

-Matt