> I had a couple of questions that maybe some of you could help me out with.
> We just recently did our monthly billing and noticed that our user time
> on our lines was some what higher that bill that we got from our telco
> on our line issue. It looks like we billed our customers for more hours
> that they actually used.
The real question(s) is/are, did a user complain or contest thier bill,
and is finding the answer REALLY worth the time (would the difference
cover your time to investigate it?).
> I am currently running 3 PM2e30's with Radius for NT and ComOS 3.3.3
>
> My questions are:
>
> At what point does the PortMaster hang the modem up? Is it hung as
> soon as the user disconnects, or when the PM sends the reset command?
> Since I have an idle time out of 15 minutes set in the PortMaster,
> will it tell Radius that the call has been terminated, forcing Radius to
> write the record to the log?
> Since I believe that users can hang up modem by hard disconnects, if
> the modem is hung shouldn't the record still be sent to Radius for it to
> right the disconnect record?
> Any answers would sure help me trouble shoot this problem further.
>
someone will correct me if I'm wrong.....
At the loss of carrier (user drops) PM detects CD transistion and toggles
DTR. The portmaster DOES NOT reset the modem.
If the users has good software and requests a disconnect, PM toggles DTR
which dumps user.
if either of these events occur PM logs event time and (when possible)
writes to detail file time of stop and delay it took to write the record.
The only time the PM actually RESETS the modem is if you tell it to
(reset sX) or if you do a reboot.
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