I can see I'm going to have to write the FAQ and post it.
> I've got a customer using the DirecPC satellite-delivered internet
> connection. He dials into our ISP, his outgoing packets are sent to the
> DirecPC site (in Maryland, I think), and his incoming packets are delivered to
> him via satellite. This scheme apparently works pretty well, except that our
> PM2e idle timers don't seem to see his traffic.
The PM does 'see' the traffic, and yes it does not reset the idle timer,
see below.
> If I put a packet sniffer on the network, I see his outgoing packets go
> through the PM2e and out our gateway, but the PM never resets his idle timer
> (apparently because no data is ever sent *out* the port).
Could you do ONE thing for me???? If you still have the sniifer on the
netowrk, could you capture the DirecPC packet headers? I'd be REAL
interested in what sniifer you are using and what the report looks like.
No, I'm not gonna tell you what I'm looking for, it ought to jump out and
byte you when you see it.
The PM DOES reset the idle time on ALL traffic through the interface.
The DirecPC traffic, for reasons not yet understood, send strange sized
packets (too many more hints and I'll have told you, sigh).
> If I ping his PPP
> connection, that immediately resets the idle timer, but otherwise he gets
> dumped by the timer after a few minutes.
>
> I've had him try dialing in to 3 different PM's (1 PM2eR and 2 PM2e's, running
> ComOS versions 3.3.1c1, 3.1.4, and 3.3.1) and they all exhibit the same
> behavior. We haven't upgraded to a version of RADIUS that supports per-user
> idle timeouts yet. (Or was that a ComOS upgrade which enabled that?)
Per user idle-time out is in 3.3.1, I believe. Check the release notes.
> Anyone have any ideas? I'd be suprised if we were the first ones to run into
> this problem. Thanks,
You are the third or fourth person to comment about this problem. I'm
working with the other customers and Hughes DirecPC systems. If you want
you can get a case opened to make note of the problem.
Also, have you called and talked to Hughes DirecPC support?
John G. Thompson Livingston Enterprises Inc. Phone: (800) 458-9966
JOAT(MON) 6920-220 Koll Centre Pkwy. Fax: (510) 426-8951
support@livingston.com Pleasanton, CA 94566 http://www.livingston.com