We usually don't rush out a release for cosmetic issues. It's only been
shipping a week (and only 4 of those days were we open: Fri, Mon-Wed) so
we're watching reports from the field to see if there are substantive issues
that need to be addressed.
The idealist in me would like to think not, but the realist acknowledges that
we're probably going to have a few. The PM-3 is a powerful product with a
lot of features, so our users are going to be doing things with them we could
never dream of.
>BTW, is Livingston ever going to offer 24-hour contract tech support?
That's the plan. We're still growing the department to have the staff to
do this. And we have other demands to. We have a new support/RMA office
opening in France to take some of the (rapidly growing) support load from
Europe. We hope that will free up resources here - but as it ramps up it
is going to draw on them at first. Right now 25% of Livingston employees
work in customer support.
-MZ
-- Livingston Enterprises - Chair, Department of Interstitial Affairs Phone: 800-458-9966 510-426-0770 FAX: 510-426-8951 megazone@livingston.com For support requests: support@livingston.com <http://www.livingston.com/> Snail mail: 4464 Willow Road, Pleasanton, CA 94588