While it's a refreshing thought to see lap dog employees showing their loyalty
toward their (Port)Masters, I must say that from a customer perspective, I do
not have any respect for a 'technical support Manager' purportedly operating
in a customer service oriented environment which does not return customers
calls, especially when these customers are in their time of need.
>In most of the cases it appears that you are either at or going to a
>client site. It seems that you may know in advance that you are going
>to visit the site. If you provide Livingston support with a little
>advance notice, we will be able to provide support upon arrival.
In most cases?????? This statement is simply not true. Please pull out
the record regarding ticket numbers 027146 and 027794. Both responses to
these tickets took over a week.. More importantly, when I called you and
left a message you were unavailable. I called specifically to complain about the
level of service I was receiving, but you never bothered to return my call.
Neither did you bother responding to the follow-up e-mail I sent you.
>After reviewing all of the calls you have made to Livingston Support,
>I highly recommend that you take our training class. Classes in unix
>and other computer applications may be helpful as well.
Thank you for your recommendation, I'll make sure it gets placed in the
appropriate (round) file designed especially for those lacking the
competency to deal with their own in house problems, but seem to have
no problem telling other people what they should be doing.
>Livingston values you as a customer, as we value all of our customers.
>I hope you may rethink your decision and you words.
I have re-thought my decision, that's why the Livingston router has been
returned and I'm now the proud owner of a new Cisco router.
>For all of you out there on portmasters_users...If you do have a burning
>issue my email address is hanson@livingston.com. You may also contact me
>via telephone through the normal 800.458.9966 Livingston Support number.
Thank you for this information, perhaps the next time I have a problem
with my Livingston Portmasters, you'll be kind enough to see to it that
I won't also have to replace them with another brand.
>Dave Hanson
>Manager, Technical Support
>Livingston Enterprises, Inc.
>
AlbertD.
Thinline Communications
Arcadia, California