> Livingston..........your technical support......."SUCKS"!!!!!!!!!!!
>
> I purchased a 'router' based on the decision that Livingston provides
> 'technical support' free of charge; but, I was 'wrong'. I placed a call
> yesterday, opened a 'ticket' and waited since then......now 20 hours later;
> I still have not received any 'SUPPORT'. I was on 'high priority'
> list........I feel sorry for the ones on the lower-priority
> list......although it was 'frustrating' to re-schedule all our network set-up.
>
Just a thought. Perhaps if you are calling them for support in "setting
UP" a network, you might be in the wrong business. This might be an
oddity, but I do not like to charge people for something that I don't
allready know how to do. Ie) If you don't know how to set up a
portmaster, perhaps you should open a manual before you click on the pay
meter.
Perhaps the problem lies more with yourself than livingston. But then
again, I don't know the issues... except for the fact that you are
requiring livingston to "set up " your network?
Hardly their job, IMHO.