There is a limit. General bitching, ok. Personal attacks - then they can
get stuffed. I've told customers to call back when they've learned how to
behave. No one can pay me enough to sit there and be insulted by someone
who, in my experience, is *always* the one who is wrong. Every time some
yo-yo has called, here or Xylo, and started getting personal it was *them*.
And none of them ever appologized to me either.
Frankly, we don't need assholes like that as a customer. We've asked a
few people to kindly by from another vendor because they were so bad to
deal with. I can be a real bastard myself, so it doesn't generally bug me
that much when I get one of them. But it does really get to some people,
and there is absolutely NO call for getting personal with the person trying
to support you.
And another point - if someone is screaming and bitching, it takes LONGER
to fix their problem. First, the persn you are talking to doesn't feel all
that inclined to go out of their way for a jerk. Second, before anything
meaningful can happen with the problem, you have to calm the ranter down
and get them to give you useful information.
-MZ
-- Livingston Enterprises - Chair, Department of Interstitial Affairs Phone: 800-458-9966 510-426-0770 FAX: 510-426-8951 megazone@livingston.com For support requests: support@livingston.com <http://www.livingston.com/> Snail mail: 4464 Willow Road, Pleasanton, CA 94588