Pretty good, I can't even talk to Telebit without first going through my
(clueless) distributor :-)
Cheers
Phil Taylor
> ----------
> From: Yura Socolov[SMTP:yura@binary.net]
> Reply To: Yura Socolov
> Sent: Thursday, May 01, 1997 4:30 AM
> To: jake@ams.com
> Cc: kbethke@ezy.net; portmaster-users@livingston.com
> Subject: Re: Livingston support??
>
> > On Wed, 30 Apr 1997 kbethke@ezy.net wrote:
> > > Does it usually take everyone else on this list 4 to 6 weeks to
> get
> > > a tech support call back from livingston? Cisco is from 10
> minutes
> > I get calls back in 4 to 24 hours.
> >
> Not only do they call back in 10 minutes, telnet into your box, see
> what's
> up and what's wrong, fix it, and explain what was it, they also
> monitor it
> for several days, and then call you in a couple of weeks to make sure
> everything is working as expected.
>
> We don't call them just 'cause though, only as a last resort.
>
> I don't think any cisco would be able to beat that.
>
>