[snip]
>Anyway, wanted to let everyone know that I got my support and it was
>excellent support at that. The fact that it took this long to get is a
>problem, and perhaps they are more aware of this now.
Tech support is WELL aware of our response time to customers. Since it
appears to be the most important quality of customer service we are
striving to get that response time down and consistent.
When I started in April 1996 I was calling back Urgents that had not be
called in FOUR WEEKS! Man! Want to talk about embarrassing?
Yes, tech support, sales, marketing, engineering, etc., are aware of the
problem. Yes, we are working on it.
Do not take this as a request to stop bugging us! It is a tremendous help
to hear from YOU, the customer, how we are doing directly. Keep letting us
know what is important to you, how bad we are doing AND HOW GOOD!
Thanks!
JGT
speaking for myself.
---------------------------------------------------------------------------
John G. Thompson Livingston Enterprises Inc. Phone: (800) 458-9966
JOAT(MON) 4464 Willow Road Fax: (510)737-2110
support@livingston.com Pleasanton, CA 94588 http://www.livingston.com/
---------------------------------------------------------------------------
******* The solution to any problem lies in its proper definition. *******