How to deal with mailing list problems

Carl Rigney (cdr@livingston.com)
Wed, 21 May 1997 18:06:00 -0700 (PDT)

A site subscribed to portmaster-users just set up a mail to local
newsgroup gateway and fumbled it, causing messages to portmaster-users
to return to the list and causing the flood of duplicates you've just
seen.

In this case the problem should stop shortly, since I've unsubscribed
the guilty party from the mailing list and notified their postmaster,
asking them to be more careful with their mail to news gateway but
there may be a few more messages while various queues drain. You
shouldn't see any more duplicates after this message.

If you ever see a problem like that, the proper response is NOT to post
a message to the list saying "Hey, I'm seeing a lot of floods" (which
just makes the problem worse).

Instead please email owner-portmaster-users@livingston.com, or
postmaster@livingston.com, or call Carl Rigney or Brian Rice or Scott
Daly at 510-737-2100 and let us know there's a problem with duplicates
on the portmaster-users mailing list. Its EXTREMELY helpful if you
include the complete headers from several such messages when reporting
the problem, because that can be useful in tracing the problem.

We'll look into ways of improving our Majordomo's ability to resist
such loops in the future, and apologize for the inconvenience.

If you're reading this message in tonight's digest, you may find it
puzzling, because I've edited out the 18 duplicate messages so you
won't see any of them. That's just one of the advantages to reading
things in digest format. :-)

--
Carl Rigney
postmaster@livingston.com

And if you want to switch from individual messages to daily digest, email majordomo@livingston.com with the following two lines in the BODY of the message: unsubscribe portmaster-users subscribe portmaster-users-digest