Make two packages: One with the extra crap like manuals and one with just
the hardware. The people (such as ISPs) that support the customers could
get the one without manuals. The others could get the default of the one
with manuals..
On Thu, 22 May 1997, MegaZone wrote:
> Once upon a time Jake Messinger shaped the electrons to say...
> >But I am the support person to my customers, not you. And don't you think
> >Livingston would like to save money on postage and printing?
>
> Do you know how many times customers in this situation call us ANYWAY?
> Way too often. It is probably a daily event.
>
> The shipping costs would be offset by the additional administrative
> overhead of having different bill of materials, seperate stock, etc.