Both Livingston and Hayes are investigating the reported connect problem.
For the moment, have your customer enter
at+ms=11,0,2400,33600
This disables 56K mode and makes the modem work as a V.34, which connects
fine.
This is thanks to a number of people on this list. This particular quote is
from Marty Likier @ Livingston.
-Robert
Robert Boyle - Engineer robert@garden.net WAN/Intranet/Internet Services
Garden Networks: New Jersey's Premier Internet Service Provider
50 Diller Ave. / Newton, NJ 07860 (201)300-9211 10AM-5PM EST
28 Route 46 West / Pine Brook, NJ 07058 (201) 808-5558 10AM-7PM EST
http://www.garden.net Automatic Response: info@garden.net